INDUSTRIES

Banks and FinTech Companies

Banks and fintech companies are organizations that need to make communications with their customers and users as easy as possible using SMS and/or other omnichannel communications services.

Main uses of SMS and other messaging services:
  • Identity check: for example, to send one time passwords (OTP)
  • Transfer confirmations
  • Special offers
  • Notices: account status, credit/debit card purchases, etc.
  • Payment and due date reminders
  • Notices and alerts: payments received, account balance of less than $XX
  • Satisfaction surveys
  • Card activation
  • Insurance and other service proposals
  • Links to download smartphone apps
  • Stolen or lost card reports
  • Customer care

SMS to send One Time Passwords (OTP) in detail

    One of the apps most widely used by our customers:

    • Transactional SMS for 2-step transaction validations.
    • A PIN is sent to the mobile phone previously registered by the user via SMS.

    Advantages:

    • 1 - Higher security level.
    • 2 - Enhanced user experience, quick and easy with no token device.

E-commerce and Retail

Messaging services improve user experience, enhance transaction security, reduce fraud risks,and provide smooth logistics for e-commerce companies.

Main uses:

  • Identity check messages
  • Product catalogs
  • Confirmation of payments, purchases, and other transactions
  • Promotion communications
  • Purchase notices
  • Order and product/package follow-up
  • Satisfaction surveys
  • Promotional codes
  • Product recommendations
  • Loyalty programs
  • Purchase invoices
  • Change and return management
  • Product point of sale and/or pick-up point location
  • Customer care

Money Transfer Companies

Messaging services help keep customers and money transfer beneficiarys informed about account and transfer status.

  • Identity check messages
  • Transfer confirmation
  • Promotion communications
  • Notifications
  • Service payment and due date reminders
  • Notices and alerts: payments received, balances
  • Satisfaction surveys
  • Links to download smartphone apps
  • Price and transfer time inquiries
  • Promotional rebate codes
  • Loyalty programs
  • Invoices
  • Collection point location
  • Customer care

Example — SMS to send money / remittances

  • Notices to customers who send money or to their beneficiarys
  • Examples:
    "Your money transfer No. 123456 has been received by the beneficiary at office XXX" "José González has sent you transfer No. 123456 for $580. Your money is available at our office located on 344 Lincoln St., Miami as from October 1 — Remember to bring a personal ID.
  • User account balance inquiries.

OTTs, Apps

Companies that provide Web-based services use two-way messaging services:

  • Identity validation
  • New user registration
  • Premium service rate inquiries
  • Premium service account status inquiries
  • Promotion information
  • Payments
  • Invoices
  • Due date and pending payment reminders
  • Help and/or support requests
  • Account information access
  • Change of plans
  • Account data access
  • Customer care

Social Media

Social media generally use SMS for:

  • Confirmation of new user registrations.
  • Identity validations.
  • Password retrieval
  • Customer care.

Health Care Companies

Messaging solutions expedite dealings between health care companies and their users, as well as health care requests, and improve user experience, at lower costs with enhanced transactions.

  • Identity validation
  • Service engagement
  • Account status inquiries
  • Inquiries about clinical tests, vaccination centers and hospital admissions
  • Inquiries about medical emergency care centers
  • Campaigns targeted to delinquent customers
  • Videoconference appointment management
  • Appointment request and management
  • Inquiries about medical professionals and other directory-listed providers
  • Payment management
  • Pharmacy invoices and receipts
  • Due date and pending payment reminders
  • Help and/or support requests
  • Account information access
  • Branch location
  • Change of plans
  • Medical record consultations/cross consultations
  • Authorization management
  • Refund management
  • Surveys
  • Customer care

Public Services/Utilities

Omnichannel messaging services, along with SMS, provide smooth communications and dealings between public utilities and their customers/users for an enhanced experience.

  • Identity validation
  • Service engagement
  • Consumption inquiries
  • Account status inquiries
  • Campaigns targeted to delinquent debtors/reduced bad debts
  • Rebate/allowance information
  • Payment and credit top-up for prepaid services
  • Technical support requests
  • Invoices
  • Due date and pending payment reminders
  • Service discontinuance notices
  • Help and/or support requests
  • Account information access
  • Branch location
  • Change of plans
  • Customer care

Call centers

Used to facilitate communications between agents and customers, optimizing user experience. Customer care and outbound campaign results.

  • Promotional campaigns
  • Sales campaigns
  • Surveys
  • Campaigns to collect debts and/or against delinquent debtors
  • General customer care
  • Identity validation

PLUSMO 2022 - All rights reserved